Anyone can ask FiscoBridge (operated by MetricMaster LLC) to delete their personal data, wherever they live and however they use FiscoBridge. That includes customers, people who signed in with Facebook or Google, and people who never created an account, such as website visitors or people who contacted us. This page explains how to make a request, what we delete, what the law requires us to keep, and how long it takes.
Option 1: Delete Your Account Yourself
- Go to fiscobridge.com/delete-account and sign in with the method you normally use: email and password, Facebook or Google.
- Type your account email address to confirm.
- Select Delete Account. Your login and profile are removed straight away and you are signed out.
No password is needed, so this also works for accounts created with Facebook or Google. Deleting your account cancels any active subscriptions immediately, and no further payments are taken.
Option 2: Email Us
Send an email to contact@fiscobridge.com with the subject "Data deletion request". Include the email address or other details we hold about you. Use this option if you:
- cannot sign in or no longer have access to your email, Facebook or Google account;
- never created an account, for example you only visited our website or contacted us;
- want only some of your data deleted.
If you write from an address other than the one we hold, we may ask you to verify your identity before deleting anything. We complete email requests within 30 days and confirm by email.
If You Signed In with Facebook
To stop Facebook sharing your data with us, open Facebook and go to Settings & privacy → Settings → Apps and websites, find FiscoBridge and select Remove. Removing the app in Facebook does not delete the data we already hold, so also use Option 1 or Option 2 above.
What Gets Deleted
- Your login and any Facebook or Google sign-in link, removed immediately when you delete your account.
- Active subscriptions, cancelled immediately so no further payments are taken.
- Your profile information: name and email address. Your email address is replaced with an anonymous placeholder.
- Integration tokens, API keys and connected accounting-platform accounts (Xero, MYOB, Zoho Books, QuickBooks and others).
- Support conversations, notes and preferences linked to you.
We never store your payment card details; Stripe holds them under the Stripe Privacy Policy.
What We Are Required to Keep
FiscoBridge provides fiscalization services in countries where tax authorities require certain records to be kept even after an account is closed. We cannot delete these on request:
- Fiscal invoice records issued and submitted to Fiji FRCS (VMS), Samoa TIMS, Vanuatu VSMS or Eswatini ERS. The tax authority sets the retention period, typically five to ten years.
- Audit logs: signed transaction records and verification chains required by fiscal regulations.
- Billing and invoicing records kept to meet accounting and anti-fraud laws.
We anonymise retained records where the law allows. Only authorised staff can access them, and only for compliance, audit and legal purposes.
Deletion Timeline
- Self-service deletion removes your login and profile immediately.
- Your remaining personal data is deleted within 30 days, for both self-service and email requests.
- Backups containing your data are overwritten within 90 days.
Before You Delete
- Export your data first. Download your invoices and fiscal records from the Customer Portal. Once your account is deleted you can no longer access them.
- Only want to stop paying? Cancel your subscription instead and keep access to your historical records.
- Only want to disconnect one integration? Disconnect it from the Integrations page in the Customer Portal without deleting your account.
For more on how we handle personal data, read our Privacy Policy.